Reporting an Uber Driver in Nigeria

A couple of times, our Uber rides do not go as smoothly as we want. In Nigeria for example, sometimes, you can tolerate mishaps but there are situations where you have to go as far as reporting the uber driver for harassment or being unprofessional or bad driving or for bad service in general. 

I will guide you through how to report an Uber Driver and have him/her disciplined for their bad service in Nigeria.

For those who do not know what Uber is, Uber is a taxi cab transportation and delivery network company from the stables of Uber Technologies Inc, which makes use of the online platform to help passengers link up with drivers who use their personal cars.

Uber is a great way to be your own boss and make money. Most people are eligible to drive with Uber, even if you don’t have a car. Here’s what you need to know if you’re driving in Lagos or Abuja.

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There are many ways to report a driver, it can be through call, email, text message, or visiting the company the driver works for. But if in case of reckless driving, as soon as you can, pull over in a safe place. Try to make a note of the following, as the office will need this information:

  • The vehicle’s registration
  • The vehicle’s colour, make and model
  • The time and place where the incident happened
  • Any other details, such as a description of the driver

The best way to report such drivers is to contact Uber offices in Nigeria, below are Uber office contact and numbers in  Nigeria. Also, login to the Uber App and go to the Help section of the app and report the unprofessionalism of the driver.

How to Report a Driver via Uber App

  • Open your Driver app
  • Tap the menu icon
  • Tap Help
  • Tap Call Support, then Call

Uber Driver Nigeria Complaints Contact 


  • Address: Retail unit no. 5. Second upper floor, Maryland Mall, 350/360 Ikorodu Road
  • Working hours:

Monday – Thursday: 9 am – 4 pm

Friday: 9am – 3pm


  • Address: Top Floor, Jabi Lake Mall, Bala Sokoto Way, Abuja
  • Working hours: 

Monday – Friday: 9 am – 4 pm

Friday: 9am – 3pm

The best way to go about reporting an Uber driver is to go directly to the office. That way, your complaint will be taken more seriously.


Uber provides just the software to connect drivers with riders, and so the company doesn’t own any vehicles. This is where partnership comes in.

People make money on the Uber platform by driving their cars themselves and picking up Uber customers, or putting a fleet of cars on the Uber network and hiring drivers to drive them. Even if you do not have a car, you can purchase a Nigerian used car (to save cost) and list it on Uber.

Uber, as a ridesharing network company, was founded in 2009 with its base in San Francisco, California. They moved into Africa in August 2013 and launched in Nigeria in July 2014.

The peak economical and efficient services they provide which brought a change in the economy is now cited as Uberisation.

What is Uber?

Uber is a technologically-driven taxi company that helps customers hail comfortable taxis from anywhere, using just a smartphone application. The customer downloads the Uber app on his/her phone and when a taxi is required, just push a button to request one.

Reporting an Uber Driver

Using a special algorithm, the app then matches the customer to the nearest pre-verified taxi and provides a fair estimate. The app also automatically charges the customers registered card and the driver also gets paid directly into his bank account weekly,

So no cash ever needs to be exchanged. After the ride, the customer receives a fare breakdown by e-mail.

How to Drive with Uber in Nigeria

To become an Uber driver in Niger, follow the steps below:

1. Sign up online

Got an email address and a smartphone? Great, now tell us a bit more about yourself and we’ll get you started.

2. Upload your documents

There are some of the documents we need to see:

  • Valid Nigerian drivers license
  • Valid LASDRI card (Lagos only)
  • Minimum of 21 years of age
  • Driver profile photo
  • Safety screening and virtual info session
3. Get a vehicle

Make sure that your vehicle is in excellent working and physical condition so that it meets our standards in Nigeria.

4. Activate your account

If you’ve completed all the above steps, congratulations! You’re ready to activate your account and start making money.

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